Delays, damages, missed pickups. Auto-classify, draft the customer response, route to the right human, close the loop. The boring half of carrier management, handled by agents.
A 200-person 3PL processes 800 to 2,000 shipments a week. Eight to fifteen percent have exceptions: delays, damages, missed pickups, address corrections, customs holds. Each exception costs your ops team 12 to 25 minutes of manual triage across email, the carrier portal, the TMS, and customer chat.
The ops manager loses 12 to 20 hours a week to this. Customer NPS lags because responses are slow. Chargebacks stack because the activity trail is fragmented across five systems.
Each step is its own agent-or-pipeline component. Don't try to do this in one giant prompt — the failure modes compound.
No vendor lock-in. Every piece is replaceable. The orchestration outlasts the model — when Claude 5 or GPT-6 ships, swap the model, keep the pipeline.
Calibrated to mid-market scale (50–1000 staff, $1M–$200M revenue). Your numbers will vary; the framework gives you the order of magnitude to plan against.
Take this architecture, sign in with Slack, run it on Orbis SaaS. Free tier covers most mid-market scale.
4 weeks. Inside your stack. Working against your real data. Your team owns the system at handoff. Use the architecture above as the starting brief.